Returns Policy

Returns Policy

At AudioVideoElectric.com we like to make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. Exception: for orders placed between November 15th and December 31st, the return window is extended to 60 days. The following rules apply:

  • Products must be in original packaging and in a new and resalable condition.
  • Any product that was used or fully/partially installed is non-returnable.
  • For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs. Original outbound shipping fees are non-refundable.
  • All return requests must be made via email to sales@audiovideoelectric.com.
  • A few non-returnable products & services may be offered on our website. It will be indicated clearly in the product description if a different return policy applies.
  • Order cancellations can only be requested prior to shipment, or in some cases after, at our discretion.
  • If the return of an item was caused by an error on our or a manufacturer's part, we will cover the return shipping costs (see Defective, Damaged, or Incorrect Products below).

RETURN PROCEDURE

To return a product, you must first request a Return Merchandise Authorization (RMA) via email to sales@audiovideoelectric.com. Your email reply from us will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.

EXCHANGE PROCEDURE

For exchanges, please also contact us via email at sales@audiovideoelectric.com.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part. For these cases, return shipping is free — we will send you a replacement part and provide a prepaid return label to send back the original at no cost to you. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pickup with the courier. When a replacement part is shipped prior to the return of the original merchandise, we will temporarily authorize your credit card until the original merchandise is received.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part, it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules, and sometimes stopping orders at the shipping dock. Note that sometimes products ship more quickly than expected, so we recommend you do not purchase alternative products until you receive final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method originally used to place the order (Credit Card, PayPal, Google Pay, eBillMe, or Check). For standard returns, the refund amount will be the original purchase price minus the original outbound shipping charges and minus the cost of return shipping if a prepaid label was not used. For defective, damaged, or incorrect items, the full original purchase price will be refunded. You will receive an email confirming receipt of your return and your credit. Please allow an additional 5–7 business days for the credit to appear on your account.